B2B Customer Relationship Officer


  • North Jakarta

  • Permanent

  • Full-time
  • Bachelor’s Degree in Accounting, Finance, Banking, Management or related field
  • Have 2-4 years of progressive experience as a Business Analyst, Accounts Manager or customer facing role in Supply Chain (Enterprise Product especially in Consumer Goods Industry)
  • Experience working with Retail Buyers, Distributors and/or Brokers preferred
  • Ability to understand and explain accounting aspects within IT solution base
  • Friendly and pleasant voice
  • Excellent communication, problem-solving, and project management skill.
  • Data-driven and has experience in CSV/xls data processing.
  • Enjoyed a fast-paced environment and keep exploring something new.
  • Has good English for both verbal and written
  • Willing to work at Sunter Agung, Jakarta Utara

Job Description

  • Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries
  • Create end-to-end Customer Journey and establish a program to improve Customer Activation and Experience.
  • Responsible to provide insight based on quantitative and qualitative data gathered from the existing & new user and also working towards improvement of Customer Activation and Customer Journey to ensure everything is on its right track.
  • Work collaboratively with Sales, Business Development, Operation, Project and Product team to support on-time and accurate order fulfillment and delivery to meet customer requirements
  • Coach our client to be product experts and train their teams on
  • Tracking all action plan and strategic project related to Customer Activation and monitoring post-implementation results.
  • Understanding of the business models of software and technology companies (e.g., what drives value, different functional roles within such companies)


  • View & Apply

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