Customer Experience Specialist


  • South Jakarta

  • Permanent

  • Full-time

We are looking for Support Associate to join This position allows you to provide financial advice to our users and make recommendations on how to best utilize their income.


  • Having knowledge in mutual funds (reksadana)
  • Bachelor degree in Finance, Business Management, or any related fields
  • Demonstrated in the understanding of current investment products
  • Excellent written, listen, and verbal communication skills
  • Able to type quickly with fewer mistakes
  • Able to work independently as well as function as part of a team
  • Possess a commitment to professionalism, honesty, and a strong work ethic
  • Genuinely care with the users and eager to assist
  • Punctuality, dependable with a strong work ethic, and fast learner
  • Ready to work in shifts



  • Help to explain to users about proposed financial plans, explaining advantages and risks, alleviating concerns and answering questions
  • Updates job knowledge by tracking investment markets, general economic conditions, and new financial products
  • Recommend investment products and services that are suitable for customers based on their objectives, resources, risk profile, and preferences
  • Liaise with providers, solicitors, valuers and other professionals


  • Supportive teammates
  • Health insurance benefits
  • Self development activities that support careers
  • Flexible working hours
  • Remote working during pandemic
  • Broaden your knowledge in financial investment


Apply Now


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