Customer Operations – Premium Team Leader

Job Descriptions:

– Manage the customer service’s team of agents

– Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures

– Document call center processes and FAQs, and work on continuous improvement

– Analyze customer experience reports and insights and recommend improvement suggestions and initiatives.

– Evaluate employees’ job performance and recommend action

Requirements:

– Good diploma/degree from a recognized institution

– Experienced as Customer Service min. 3 years with experience as Supervisor min.1 year.

– Strong communication skills in email, face-to-face conversation and calls

– Strong logical thinking and problem-solving skills

– Good team player, positive attitude and eagerness to learn

– Driven and motivated

– Able to communicate in English would be preferable

– Previous relevant experience is a plus

Shopee

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