Customer Operations Quality Assurance (based in Solo)

Job Description:

– Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures

– Document call center processes and FAQs, and work on continuous improvement

– Achieve qualitative call monitoring & scoring goals as established

– Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

Requirements:

– Min. Diploma Degree

– Min. 1 year experience as QA within CS Area

– Strong communication skills

– Good team player, positive attitude, eagerness to learn

– Strong analytical & problem solving skill

– Willing to be placed in Solo

Shopee

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