Customer Service Graduate Engineer

Job Title Customer Service Graduate Engineer

Job Description

In this role, you have the opportunity to

be trained in a 24 months programme where you will be equipped with the necessary skills to support the technical needs of Philips customers, providing maintenance and installation to Health Tech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, and installations, and can be provided at customer location or remotely or via accessing Philips Remote Service channels.

You are responsible for

Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures

Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status

Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before each onsite visit

Handles all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action

Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value

Position will be based either at Jakarta or Medan

Travelling is expected within the big cities in Indonesia

You are a part of

the healthcare tech team where you will be the ambassador of Philips Health Tech ensuring that all customers are satisfied while meeting or exceeding our business targets.

To succeed in this role, you should have the following skills and experience

Currently pursuing a bachelor’s degree in an engineering, medical, or science related major (Less than 1 year of related experience)

Prior experience within an engineering, medical, or science related environment preferred

Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable)

Competent in IT/Network diagnosis/system connectivity/Remote service preferred

Logical problem solver who can work independently

Strong interpersonal skills and willingness to learn

Fluent English required in addition to local language

Proficient in Microsoft office

In return, we offer you

A structured learning and development programme

Exposure to exciting projects

Opportunity to develop your professional network

Competitive salary

Flexibility and work-life balance

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .

To find out more about what it’s like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .


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