Customer Service Officer

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

Description

Job Desc – Perform Sales and Delivery Order Management tasks – Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking – Support Credit Management, Billing and Accounts Receivable Follow-up – Manage Master Data maintenance process to ensure effective order management – Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions- Support implementation of business rules related to customer order management process – Provide order status report and monitor customers’ order placement against sales forecast – Capture market intelligence from daily interaction with customers and share with the business as appropriate – Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team

Requirement

– 3 years’ experience as customer service

– Good communication skills

– Good knowledge SAP and processing orders

– Quick responsive for handling complaint and monitoring order status.

– High motivated and ownership

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A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today – the world’s leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 117,000 other minds.

Jakarta Raya, ID, 10150

BASF Asia Pacific

Customer Service

Experienced

EN_ID_37853

ATS_TALEO_APAC

BASF

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