Customer Service Officer

Job Desc

– Perform Sales and Delivery Order Management tasks

– Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking

– Support Credit Management, Billing and Accounts Receivable Follow-up

– Manage Master Data maintenance process to ensure effective order management

– Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions- Support implementation of business rules related to customer order management process

– Provide order status report and monitor customers’ order placement against sales forecast

– Capture market intelligence from daily interaction with customers and share with the business as appropriate

– Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team

Requirement

– 3 years’ experience as customer service

– Good communication skills

– Good knowledge SAP and processing orders

– Quick responsive for handling complaint and monitoring order status.

– High motivated and ownership

BASF

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