Customer Service Officer – Cards

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)

Responsibilities:

– Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.

– Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Requirements:

– Good communication skills

– Good time management and prioritization skills

– Problem solving and decision making skills

– Ability to focus on details and validation of information

– Degree holder

– At least 1 year of experience in a Contact Centre environment or other client service related occupation

DBS Bank

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