Customer Service Officer (Temp)

Customer Service Office will be responsible in maintain direct contact with customers before and/or after the sale. You will be acting as support to Sales and Marketing team by developing and maintaining positive customer relations with clients/ customers/ patients, which can substantially affect service and/or product revenue(s). Reporting to Product Manager, you will also be responsible for:

Managing Inbound and outbound call, handling customer inquiries and complaints, and Input and update customer data and interaction correctly in SFDC

Handling in-walk customers/patients, including giving education, training and troubleshooting about products and basic diabetes knowledge

Creating reports for cases, monthly report for KPI, responsibilities and projects monthly or as requested.

Handling projects as advised and directed by Manager

You have to obtain minimum Diploma Degree from reputable university, all major. Having background, knowledge, and expertise in Healthcare industry will be preferred. Having experience in managing customer relationship will be beneficial. Furthermore, you have to obtain qualifications as follows:

Have experience in manage relationship with customer/ clients

Understand basic Microsoft Office (especially Excel and Power Point)

Able to work independently or with minimum supervision

Attention to detail and actively reporting to Manager when cases happen.

Roche

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