Customer Service Officer

About T&O Indonesia

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)

Responsibilities:

• To provide one-stop customer service phone banking channel and to cross buy bank’s products and services through these means whenever the opportunity arises.
• To achieve individual goals & target & Service Levels of Customer Service Centre
• The incumbent is required to assist customers with various enquiries and requests

Requirements:

• Degree holder
• Good computer literacy and Proficient in MS Office
• Good communication skills in both written and verbal communication
• Ability to multi-task, Meticulous and resourceful
• Good listening skills; Patient, calm and passionate in assisting customers
• It will be advantageous if candidates have experience working in Call Centre, Banking, Financial, Retail or Customer Services related position

DBS Bank

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