Customer Service Representative (Bogor)

Persyaratan

  • Located in Bogor area
  • Have previous background / exposure in IT, specifically historical experiences in using and understanding web-based and mobile based applications features
  • Have a basic proficiency in English language
  • Have previous experiences monitoring and handling customer-related inquiries via WA and phone
  • Have previous experiences training new end users to use technology application (web based / mobile-app based)
  • Have excellent communication and interpersonal skills
  • Eager to learn how to use technology-based applications and explain app functionalities in a short period of time
  • Able to monitor customers (transporters and drivers) inquiries 15 hours in a day via WA and / or phone call
  • Able to train customers in-person with standard health protocols

Tanggung Jawab

  • Become the subject matter expert for Kargo Transportation Management System (TMS) product suite –

Transporter TMS and Driver App * Become the customer service admin via WA, and / or call to answer any inquiries about Transporter TMS dan Driver App surfaced by Kargo’s designated transporters and drivers

  • Become the application trainer for local west java transporters and drivers, ensuring new transporters and drivers know how to use Kargo-powered Transporter TMS & Driver App prior to and during project implementation (based on training slide deck + video + in-person sessions)

Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

Tentang Perusahaan

RimbunJob Agency is a higly effective executive search company Indonesia dedicated to serving specialized recruitment of well-known, respected clients seeking top talent in a variety of industries and levels.

Established in 2007, As a Recruitment company Indonesia, RimbunJob Agency is equipped with an integrated IT System, experienced recruitment consultants, and proven searching method.

We maintain an extensive database of candidates and we invest heavily in this database to ensure that our client have access to the best candidates in the marketplace.

Furthermore, Our recruitment consultants have a team of dedicated researchers to network across the marketplace in order to identify the best candidates.

With a good track record of manager to upper executive level placements throughout Indonesia, we pride ourselves as the only Headhunter in Indonesia that is supported with an Integrated advanced IT system.

Karir Komunika Pratama

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