Customer Value and Regulatory Compliance Supervisor


  • East Java

  • Permanent

  • Full-time


The Customer Value and Regulatory Compliance Supervisor establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. We seek a professional with the interpersonal skills to collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.


  • Handle customer requirements, concerns and complaints ensuring proper prioritization and follow up.
  • Conduct root cause analysis for defects, nonconformities or other quality failures, respond to customer complaints and provide guidance.
  • Develop and lead the implementation of key food safety management system programs and critical food safety tasks.
  • Provide continuous improvement support for operations and other functional areas as needed.
  • Design and deliver food safety and quality related training internal and external stakeholders to improve awareness and quality capacity.
  • Ensure compliance with quality standards.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned



  • Bachelor’s degree in a related field or equivalent experience
  • Excellent verbal and written English communication skills.
  • Minimum of two years of related work experience
  • Other minimum qualifications may apply


  • Five years experience in food industry.
  • Good knowledge of Good Manufacturing Practice (GMP), Hazard Analysis Critical Control Point (HACCP), International Organization for Standardization (ISO)9001: 2000, ISO14001 and Occupational Health and Safety Assessment Series 18001 and Food Safety System Certification (FSSC 22000).
  • Having Sweeteners product knowledge would be an advantage.


  • View & Apply

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