CX Manager (Customer Experience) – Gaming Industry

Michael Page

Michael Page

  • Jakarta

  • Permanent

  • Full-time
  • Deliver seamless customer/user experience across all stages and touch points in a customer journey and helping the company continually achieve greater customer satisfaction, increased efficiency and profitability
  • Supervise and oversee the strategy and planning of the organization’s overall customer experience and customer support goals
  • Collaborate with research manager, QA and CS team to improve CS productivity, CS SOP and tools to increase customer excellence and satisfaction
  • As CX business partner, you liaise with heads of other teams such as commercial, IT, finance and management team to help them deliver in accordance with the overall CX strategy
  • Collect feedback and input from CS and customer facing teams and derive meaningful insights for improvements and guide the management to design higher level customer-excellence strategy
  • Measure and track customer satisfaction level along with driving continuous improvement

Chance to work with young bright mind peopleOpportunity to have fun time while working due to this is a Gaming Industry

  • Min Bachelor Degree from well-known university
  • At least 3 years of relevant experience in Customer Excellence and agile project management
  • Experience at working at well-known start-ups
  • English is a MUST, both writing and speaking as you will present your findings to international stakeholders
  • Outstanding interpersonal and communication skill, you will bridge the gap between management team and front liners
  • Data driven and analytical skill, as you will leverage data insight for enhancing customer experience
  • Outstanding organization, time management, data analysis, and proven track record to handle multiple initiatives.

With the image as one of the most popular gaming platform, our client has millions of user base. Currently they are looking for a CX Manager. They wish that you are going to be their torchbearer of a customer-centric culture that leads to greater user experience.

  • Good career growth
  • Steady and good remuneration package with adjustment twice a year
  • Training opportunities

Michael Page

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