DX Customer Service Manager

Do you want to contribute to the future of healthcare? As SiemensHealthineers values those who dedicate their energy and passion to this cause,our company’s name is dedicated to our employees. It’s their pioneering spirit,blended with our long history of engineering in the ever-evolving healthcareindustry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space tostretch beyond your comfort zone in order to grow both personally andprofessionally. Sound interesting?

Then come in and join our Indonesia team as DX Customer Service Manager to manage the DX service & application support teamsin customer service organization.

Your mission andresponsibilities:

-Youwill ensure the highest technical, application, operational and financialperformance installation projects, equipment services and maintenance, upgradesand updates of DX equipment according to technical specification

-You will maintain the highest customer satisfaction includingService KPI (Service cost over total revenue) within the framework of SiemensHealthineers, Customer Services

-You will ensure the functional operation of Technical& application set up and comply to the required Service Support ProcessSERVOR (Registration, clarification, dispatch, spare part logistic, serviceconfirmation, preventive maintenance, update instruction)

-You will implement the technical, Application and operationalguidelines and processes as well as Siemens Remote Services (SRS) from SiemensHealthineers (e.g. blue book, Field Service Strategy) to meet the operationalKPI

-You will be responsible for overview recourse development andexecute required manpower calculation related to I-base development and budgetframe in accordance with the basic conditions provided by the Country ServiceHead and Business Support

-You will develop the competence with staff training based onthe agreed business plan and future products for technical engineers &application specialists

-You will manage and site-specific support to the field forcein any technical issues & application related to DX equipment and othersrelated 3rd party systems

-You will escalate any incident to next level support (RSC/HSC) according to defined Service Level Agreements (SLAs)

-You will serve as the main point of contacts for allescalated customer issues by prioritizing and managing the open issuessimultaneously and setting up CARE team

-You will provide sales support for technical &application topics

Tofind out more about the specific business, have a look at siemens-healthineers/

Your qualifications andexperiences:

-You have at least BSc degree with atleast 5 years working experience in a similar role

-You have experience in Remote Service Solution(OnlineRemote Diagnosis & Repair, etc) is preferred

-You are willing to travel (approx.30%)

Your personality and skills:

-You are highly self-motivated and have strong problem-solving skills

-You have skills at working effectively with cross functional teamsin a matrix organization.

-You have strong communication, interpersonal and organizational skills

-You are proficient in Bahasa Indonesia and Englishboth written and spoken

Being part of our team:

Siemens Healthineers is a leadingglobal medical technology company.More than 53,000 dedicated colleaguesin over 70 countries are driven to shape the future of healthcare. An estimated5 million patients across the globe benefit every day from our innovativetechnologies and servicesin the areas of diagnostic and therapeuticimaging, laboratory diagnostics and molecular medicine, as well as digitalhealth and enterprise services.

Your cultural fit:

Our unique team spirit arises fromembracing different perspectives, open debate, and the will to challengeconventions. Change is a constant aspect of our work. We aspire to lead thechange in our industry rather than just react to it. That’s why we want you toseek, implement and celebrate your best ideas.

To all recruitment agencies:Siemens Healthineers does notaccept agency resumes. Please do not forward resumes to our jobs alias,employees or any other company location. Siemens Healthineers is notresponsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: PT Siemens Healthineers Indonesia

Experience Level: Mid-level Professional

Job Type: Full-time


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