Job Description
Do you want to play a vital role in bringing our industry into a new era of software-defined disruption? Are you excited to work for a SaaS company with a clear commitment to building a strong shared data platform for our development teams and customers?
Zendesk is looking for an Engineering Manager to join Zendesk , a product used by millions of people every day.
As an Engineering Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable a team of passionate engineers. You’ll provide coaching and mentorship for a team with a focused mission.
Your team will build solutions based on stream-processing (Kafka, Kafka-Streams), GraphQL backends, and the latest deployment technologies (Kubernetes).
Our data pipelines process millions of messages per day while serving thousands of web requests per second. For example, we aggregate multiple end-user events such as page views and content creation, and then feed them into , our reporting product.
We like pragmatic solutions and believe in continuous software iteration! We love rolling out stable features as soon as possible to a subset of users. We make extensive use of graphs and metrics to validate our hypotheses and supervise our systems.
You will work with tech leads to ensure they make good architectural decisions, balanced by the reality of Zendesk Guide’s business strategy. You will help to build a data platform that unlocks new potential for our reporting and Machine Learning-powered features.
As a leader, you’ll ensure that teams are shipping architecturally sound software at a regular cadence. You will make sure teams are having an open and productive retrospective on a regular basis and taking action to ensure their process evolves and continuously improves.
Furthermore, you will:
Contribute to discussions on the technical roadmap by advocating for scalability, reliability, and efficiency for the team.
Collaborate with the Product team to clarify, refine, and communicate product priorities.
Build a diverse and inclusive working environment where people can thrive.
Have regular, open, action-orientated 1:1s with your reports.
Help your team members set specific, achievable goals that will bring them to the next level and further their careers.
Own the recruitment of new team members and facilitate a speedy engaged interview process.
Provide regular feedback to people you lead in a caring and direct way.
What you bring to the role:
A few years of experience leading people across one or more teams.
Knowledge of data pipelines and stream processing. Bonus points for past experience on one of the following technologies: Kafka, Elasticsearch, Ruby, Java.
Sound understanding of web application development and agile development practices.
Flexibility and passion to foster change in your team.
The ability to be direct and seek issues head-on when needed, without being uncaring.
Mindfulness and an ability to stay calm when others get flustered.
Great communication skills, both written and verbal.
Refined prioritization skills, to focus your time and energy on where it’ll have the most impact.
A dedication to continual self-development.
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Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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