Customer Service | Technical Support
English | Japanese | Customer Support | Customer Service
PERMANENT WORK FROM HOME OPPORTUNITY FOR BILINGUAL JAPANESE SPEAKERS
We are looking for full-time bilingual (Japanese-English) customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT + 8. Mondays to Fridays.
Your role is to support and understand our users’ demands. You have to assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs. You also have to answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more.
You’ll also translate our product to Japanese. You’ll be given the tools to do so easily, and you’ll translate regularly and moderate others’ translations.
This project requires:
- Native Japanese speakers or non-natives with JLPT N1 or N2 certificate
- Great English communication skills, both written and oral
- Customer support experience in a fast-paced environment
- Knowledge of Domains, SEO, and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week)
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