Senior Software Engineer – Zendesk Guide

Job Description

Zendesk is looking for a well-rounded Senior Software Engineer to join our Community-team, based in Copenhagen, Denmark. The position can potentially be full-time remote.

The Community team’s mission is to maintain and grow our Help Center product’s . We also work closely with other Copenhagen-based teams to expand and improve our Help Center product in general.

Our team’s work has a direct influence on the user experience in the many our customers use daily to support and connect with their customers and users. We have freedom in choosing what we work on and how we execute. We plan carefully, communicate thoughtfully, and strive towards fun and fruitful collaboration. We believe in empathy as the greatest virtue for building the best products possible for our customers, but also for creating the greatest environment for growing together as a team.

What we’d like from you

You are an open, thoughtful, and empathetic individual, a conscientious worker, and an eager learner. Along with these traits, you have the experience to:

Solve complex problems, often touching many systems and sometimes different technologies.

Take an interest in the product itself and put yourself in the customer’s shoes.

Actively involve yourself with tasks that match your skills and interests.

Mentor and teach your colleagues, so they may benefit from your experience.

Communicate changes clearly while being mindful of others.

Listen, understand, and be open to learning something new yourself.

Collaborate with folks from all over the world.

What it’s like to work here

The is large and ever-evolving. Our team delivers the features that would be expected in a modern-day, high-quality community forum platform – and then some.

We are agile all-around, our work is reviewed by peers and deployed to production multiple times a day.

You may cross paths with technologies such as ElasticSearch, Kafka, Scala, Python, Docker, Kubernetes, AWS, Jenkins CI, Cypress.io, and more.

We predominantly work with Ruby on Rails, Javascript, TypeScript, React, Node.js, GraphQL, and MySQL, but general experience with web development should make you a good fit as we have room for teaching specific technologies as you onboard.

Who we are

We believe in putting people first, doing outstanding work, and continuously learning.

We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more.

We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together.

You’ll join us at an important part of our journey towards bringing our community platform offering up to par with the best of the best and beyond.

We look forward to hearing how you can help us enable even better relationships between our customers and their customers.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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