Service Integration And Management-Consultant

1. Good understanding and execution experience in IM,PM,CM,SR, SLA and OLAs.Experience in designing a blended process for E2E combining the above mentioned processes. Design TOM for E2E process combining multiple key suppliers. Experience in providing process training, tuning process regarding ticket lifecycle management (IM and SR).Experience in holding meetings with multiple key suppliers and onboard them into E2E target operating model.Experience in ServiceNow Reporting ( should be able to extract E2E related reports and should be able to convert into multiple monitoring dashboard within servicenow/ excelOr guide the team.Excellent communication skill.ITIL Certification “As a Consultant, you should have in-depth knowledge in any one technological or industry practice / functional area and overview of 2-3 other areas. You should handle solution definition/ fitment for a small sized project with a medium complexity. You should be able to build a custom Function Module with medium complexity program logic.”

Wipro

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