Software Engineer (Guide)

Job Description

At Zendesk, we truly believe that to build a phenomenal product you need great people. We enjoy working with other great people who care about both the product and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and enjoy the impact we have improving it. We’re looking for a Software Engineer to help take Zendesk Guide to the next level in terms of features and functionality. You’ll have the skills, experience, wisdom, ability to collaborate and persistence to work with the team to deliver high quality software to meet our customers needs.

The team focuses on empowering our customers to manage content that will help their customers through self service. Making sure this content is up to date, relevant and organised.

As a team we try to collaborate as much as we can, make sure that knowledge is shared, and that everyone is listened to.

We work very closely with product and design to make sure we are delivering the best possible experience to our customers.

What we’d like from you:

You are an open, thoughtful and appreciative individual, a conscientious worker, and an eager learner. Along with these traits, you have the experience to:

Seek solutions to sophisticated problems, often touching many systems and sometimes different technologies.

Learn and grow by both being a mentor and mentee for our peers.

Listen, understand and be open to learn something new yourself.

Communicate changes clearly while being mindful of others.

Collaborate with folks from all over the world.

Explore new technologies with confidence and the ability to assess its strengths and weaknesses.

Take ownership of your changes and add the adequate tests that are appropriate.

What you’ll be doing

Work collaboratively with a small focused team of experienced engineers.

Work alongside passionate people who care about the solutions they provide and the code they write

Work with product management when new features are being considered by being an advocate for not impacting the performance or quality of the existing product

Participate in the development life-cycle including conception, design, implementation, testing, rollout and making everything run efficiently in production

Actively participate in coding, pair programming, reviewing pull requests and testing.

Participate in technical discussions and communicate your ideas to others

What you bring to the role


You enjoy solving sophisticated problems and lead others to find solutions

You have experience building and delivering applications through CI/CD

Can debug difficult problems across systems

Growth attitude to continually improve


Experience in Typescript

Experience in GraphQL

Interested in typed languages

Experience with CQRS, Domain Driven Design

Experience with Kafka

Tech Stack – These are some of the technologies we use in our team:









About Zendesk – Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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