Team Lead/Consultant-Service Management

Job Description

Skill required: Service Management – Service Desk Management

Designation: Management Level – Team Lead/Consultant

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 7-11 years

About Accenture Operations

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at

What would you do?

The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner.

The Service Management team is responsible for being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.

The Service Desk Management team is focused on managing operations in order to facilitate the restoration of normal operational service with minimal business impact on customers within agreed service levels and business priorities.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible

Roles and Responsibilities

  • In this role, you need to analyze and solve moderately complex problems
  • You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
  • Your primary upward interactions are with your direct supervisor
  • You may interact with peers and/or management levels at a client and/or within Accenture
  • You will be provided with guidance when determining methods and procedures on new assignments
  • The decisions that are made by you will often impact your team
  • You would be an individual contributor and/or oversee a small work effort and/or team.

Please note this role may require you to work in rotational shifts.

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Qualifications

Any Graduation

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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