- Making weekly or monthly report regarding the CS team performance
- Managing day to day activity for the CS team
- Make sure that every ticket is getting a response based on the SLA
- Able to adapt and make a quick response if there are any changes regarding the responsibilities
- Bachelor degree from any major
- Minimum 1 year of experience as Team Lead for CS
- Having a total experience around 3-4 years in Customer Service
- Having experience handling Online Customer Service
- Expert in Zendesk (making a report or determine SLA using Zendesk)
Associate / Supervisor Customer Service E-Learning 1 opening Bachelor’s degree graduate
Zenius Education is the pioneer for Education Technology (EdTech) in Indonesia since 2004, founded by teachers passionate about learning, problem-solving, and establishing strong foundations on scientific thinking. From our early beginnings releasing DVDs, to launching a website in 2010, we developed a strong following for our educational content through our teaching methods.We have now released our powerful content library of more than 80.000 videos into the market, and the company has raised Series A funding from investors. We are about to embark on a hyper-growth phase to accelerate learning outcomes for students in Indonesia.Delivering a great learning experience for students is of high importance for us. Especially in the time of COVID-19 school shutdown. Our mission is to keep #IndonesiaTetapBelajar.
Kalibrr
