Job Title Sales & Marketing Manager
Sales & Marketing Manager – Hospitality – Dubai Our client is looking for a Sales & Marketing Manager in Dubai with at least 3 years of experience within a hotel sales environment in an internationally recognized hotel chain. You will be responsible for maximizing a hotel’s revenues by developing programmes to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. KEY DUTIES AND ACCOUNTABILITIES: Achieve budget targets that are linked to revenue contribution to the hotel. Achieve identified direct sales, telesales, direct mail, promotions and e-commerce initiative targets. Develop key accounts and target accounts within identified market segments. Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer a better business solution. Conduct familiarization and entertainment activities on behalf of the hotel for prospective and current client accounts. Builds and strengthens relationships with existing and new customers to enable future bookings. Liaise with hotel reservations department and monitor the productivity of own accounts ie: room night production, cancellations, no shows, lost business, leakage. Manages and develops relationships with key internal and external stakeholders. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Conduct quarterly reviews of own accounts, identify new business opportunities and represent the hotel on all matters relating to the servicing of the accounts. Attend designated trade shows and industry forums on behalf of the hotel. Complete all assigned projects and reports within designated timeframes. Ensure that all personal accountabilities and deadlines set in the Business Plan are met or exceeded. Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service consistent with the daily service basics of the Company. Interacts with guests to obtain feedback on product quality and service levels. Maintain a professional and organized work environment. Reports, presentations and other administrative duties are accurate and of a consistently high standard. Report any suspicious behaviours, circumstances, incident or accident. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Additional Responsibilities Provides information to immediate manager, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Brings issues to the attention of the department manager and Human Resources as necessary. Attends and participates in all pertinent meetings. Skills EDUCATION, EXPERIENCE & COMPETENCIES: Bachelor Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; Previous experience within a hotel sales environment in an internationally recognized hotel chain for at least 3 to 5 years within the UAE market. Track record of achieving sales targets. Existing corporate accounts in the UAE market. Competent Word, Excel, PowerPoint and software packages High proficiency in the English language oral and written skills Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects. Knowledge of hotel PMS (Opera) and other industry-related software programs. Ability to lead presentations, conduct effective negotiations and close deals. Job Location Dubai, United Arab Emirates Company Industry Hospitality & Accomodation Company Type Employer (Private Sector) Job Role Sales Employment Type Full Time Employee Monthly Salary Range Unspecified Number of Vacancies Unspecified Preferred Candidate Residence Location United Arab Emirates Nationality Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen UPFRONTHR is a boutique consultancy set up by HR professionals with solid background in cooperate HR, executive search and recruitment. Our team understands the various HR and recruitment challenges faced by organisations in the region, and as such, are highly equipped with the knowledge, experience and resources to offer you a truly specialist and consultative HR and Recruitment solutions to support your strategic business plans. Based in the UAE covering the MENA and GCC region, UPFRONTHR is a provider of HR and Recruitment solutions, we are a HR partner of choice for a number of high-profile clients in the region and pride ourselves on consistently delivering strategic and successful HR solutions that add value to our clients. Do you need help in adding the right mix of strong keywords to your CV? People who applied to this job also applied to Promote your job application to the top. You can cancel job alerts at any time.By clicking “Subscribe”, you accept our Terms & Conditions . Sales & Marketing Manager – Hospitality – Dubai Bayt.com is the leading job site in the Middle East and North Africa, connecting job seekers with employers looking to hire. Every day, thousands of new job vacancies are listed on the award-winning platform from the region’s top employers.