Xplore Job Offer: Software Engineering Manager – Platform SRE


  • Sydney, NSW

  • Permanent

  • Full-time

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is hiring a Software Engineer Lead for a technical leadership role for the Voice Regional Engineering team to handle the operation of Twilio’s Regional infrastructure worldwide to meet high availability, scalability, quality, and reliability goals. You will lead a local team in a software engineer role, including developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation Voice communications infrastructure worldwide.


Twilio’s Voice Engineering team has a strong DevOps engineering culture to develop, deploy and operate services that millions of customers use to communicate every day. Twilio is looking for a Software Engineering Lead with a consistent record of success to live . You will have:

  • Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others prove through clear communication and coaching.
  • Skills to execute a roadmap and collaborate across multiple global teams, supporting the development, configuration, deployment, and operations of new Regional infrastructure for Twilio’s Voice platform.
  • Depth of operational experience in complicated distributed systems, including defining, measuring and supervising SLO/SLAs towards high availability and reliability goals.
  • Experience operating large scale Java-based systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment.
  • Breadth of DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
  • Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
  • Experience building and handling systems with tools including Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
  • Bachelors/Master’s degree required or equal number of working experience
  • Proven experience of 4+ years including 1+ years managing a team in DevOps environment.


As part of the team in the Voice Regional Engineering team, you will live the Twilio Magic values:

  • BE AN OWNER – You lead development and operation of Voice Regional services worldwide based on Twilio standard procedures and guidelines, towards 24×7 availability, with high performance, scalable and zero downtime releases in AWS environment.
  • EMPOWER OTHERS – Most importantly, you have the desire to collaborate across teams on standard methodologies to build, test and operate services at scale.
  • WRITE IT DOWN: You will craft standard methodologies as runbooks and standard operating procedures to share knowledge goodness across teams.
  • DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services and processes to achieve ultimate success.


Twilio Developers use Programmable Voice to build unique communication experiences to make, receive and control voice interactions around the globe. Twilio’s Voice team develops and operates the worldwide infrastructure for call processing, including signalling, media, routing, conference, payment and speech services.

Twilio is a company that is empowering the world’s developers with communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we’re dedicated around helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to succeed at Twilio.


This position will be located in our office at L11/74 Castlereagh Street, Sydney. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive environment that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most fast paced applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry – from emerging leaders to the world’s largest organizations – to rethink how companies engage with their customers.


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