Xplore Job Offer: Staff Software Engineer, Marketplace

Job Description

Job Summary

We are looking for a Staff Software Engineer to join an established team working on our Zendesk Marketplace, part of our Developer Ecosystem and Developer Platform.

Staff Engineer is our name for the band above Senior. As a Staff engineer, you will have the opportunity to contribute to the Zendesk platform. You’ll work on the customer experience, helping our customers to discover, install, configure, and manage apps, themes, and other offerings in our growing Marketplace. These offerings allow our customers to extend the capabilities of many Zendesk products and our partners to build a business on top of the Zendesk platform.

This is a full stack development role in a cross functional team collaborating with product, design, and engineering teams around the world. You’ll utilise your experience, technical expertise, and leadership skills to help us deliver and achieve our team mission and company goals.

What you’ll be doing

Delivering measurable value to customers as often as possible.

Owning your products end to end from discovery through to development and deployment. We share a vision for what we build and support our products on call.

Working with an established, collaborative, and multi-functional team.

Establishing best practices to satisfy our priorities of code excellence and high availability software

Leading the way to making our products resilient, performant, stable, and secure

Leading contributions to improving our infrastructure, code, and processes.

Challenging assumptions and embracing change. Leading technical discussions and applying your skills to complex, sophisticated problems

Working on software that touches millions of users in every corner of the world

Managing technical discussions and decision making with other teams and partners across the global engineering organisation

What you bring to the role

An experienced engineer with a track record of delivering large-scale, high quality, and resilient web systems

Great collaboration and communication skills – within your team and across the organisation.

The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners

Experience solving difficult problems across multiple systems

Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment

Ability to influence without authority, inspire and mentor others

A culture of learning, growth, and innovation

You’re comfortable jumping into unfamiliar codebases and languages

​Tech Stack

We write most of our code in Ruby and React. You don’t need to have any prior experience with these languages, only enthusiasm to learn them after you join!

Our infrastructure includes Kubernetes and AWS

Our tooling includes GitHub Actions, Jenkins, and Samson

We are committed to building an inclusive culture and creating an environment where people can balance successful careers with personal commitments. If your experience looks a bit different from what we have described and you think you can succeed in this role we’d love to learn more about you!

About Zendesk – Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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