Apprenticeship B2B CRM & Marketing Assistant (M/W)

About

Créé en 2013 et après 7 ans de forte croissance, ManoMano semble inarrêtable !

Grâce au succès des levées de fonds (311 millions d’euros à ce jour), ils sont aujourd’hui plus de 570 Manas & Manos répartis dans leurs 4 bureaux : Paris (x2), Bordeaux et Barcelone.

Leurs plateformes commerciales opèrent dans 6 pays : France, Belgique, Italie, Espagne, Royaume-Uni et Allemagne. Elles proposent plus de 5 millions de produits et collaborent avec plus de 3 500 marchands sélectionnés avec soin.

Fiers de faire partie du Next 40 depuis 2019 (Top 40 des startups françaises), ils ont pour objectif de réinventer l’expérience du bricolage, du jardin et de la maison en offrant aux clients une solution de guichet unique pour un accès facile aux conseils, produits et services innovants en ligne.

Rejoindre ManoMano c’est aussi et surtout une formidable expérience personnelle où les projets mondiaux et les valeurs fondamentales sont soutenus par les compétences individuelles.

Leur camaraderie, leur efficacité et leur état d’esprit centré sur les employés (particulièrement importants pour eux!) ont conduit ManoMano à être reconnue pour les conditions de travail optimales qu’elle offre.

*Leur Blog : *

Job Description

Already leader in DIY online market, ManoMano aims at being the main supplier online for Pros. ManoManoPro was launched in March 2019 to offer a dedicated experience to these clients.

We are now looking for a B2B CRM & Marketing Assistant, within the B2B Marketing team.

Your goal? To build Pro client’s loyalty and manage CRM campaigns of ManoManoPro in the French Market (mail, SMS, push notifs, triggers). You will be reporting to​ the Loyalty Marketing Manager B2B.

Your missions:

– Participate to develop the B2B marketing strategy throughout Pro customer life cycle : activation, retention and loyalty

– Participate to multi-channel initiatives implementation “Reaching the right person with the right message at the right time” (website, email, SMS, triggers, mobile application push…) in line with business targets

– Design and drive the production of weekly commercial operations on multi-channels, in conjunction with the sourcing and communication departments

– Improve the customer knowledge and the customer segmentation for heavy and power users

– Take part of the lead generation strategy with Sales team (CRM)

– Monitor and follow key performance indicators on retention and loyalty

Profile requirement (choose among the various elements)

– Master 1 or 2 from a Great Business School / Engineering School / other (or equivalent university education)

– Experience on a similar job is a plus

– Creative / Innovative

– Good digital culture

– English bilingual

– 100% customer oriented (or prefer customer centric)

– Data Driven

– Autonomous, rigorous, and adaptable (able to work in a constantly changing environment)

– Curious, open-minded and willing to learn

– Audacious and ingenious in your work

– Team spirit and excellent interpersonal skills

Mano Mano

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