Bilingual (ENG/FR) Banking Officer

Our client, one of the five leading Canadian banks, is looking for a Bilingual (ENG/FR) Banking Officer to join our team for a temporary contract!

Location: GTA

Pay Rate: 20$/hour – 24$/h

Contract Duration: 2-12 months (with the possibility of extension, depending on business needs/performance)

Hours of Work: Monday to Friday, 8:30 am to 5:00 pm

Must have good credit history and clear criminal record

Job Description:

Reporting to the Team Manager, the Operations Officer is responsible for reviewing new SBB accounts and account maintenance (signing authority changes) to ensure 100% adherence to AML/KYC requirements. The Operations Officer is encouraged to engage the branch to address and resolve any deficiencies. This role supports partner relationships and is responsible for maintaining operational efficiency to ensure business objectives, Service Level Agreements (SLAs) and CEI targets are met.

Job Responsibilities:

  • Review new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to enforce to AML/KYC/KYB compliance, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements
  • Positively give to the overall customer experience and loyalty index in each interaction
  • Ensure all required processing and enquiries are fulfilled meeting SLAs
  • Ensure work volumes are processed accurately and effectively on a day-to-day basis minimizing risk to the Bank and negative impact to customer
  • Complete assigned tasks accurately and within established standard
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and intensify as necessary
  • Support a diverse and inclusive workplace
  • Give to a positive and respectful work environment
  • Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations
  • Identify, suggest and actively participate in process improvements
  • Understand and apply TD Bank/Banking Services operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Ensure a detailed understanding of Small Business Banking current account opening, account maintenance and Know Your Customer (KYC)/ Know Your Business policies and procedures (KYB)

Job Requirements

  • Excellent communication, interpersonal, keyboarding & computer skills
  • Experienced knowledge of Microsoft Office Suite products
  • Strong attention to detail and problem-solving skills
  • Must be accurate, inventive and have an ability to learn
  • A hardworking individual who demonstrates the ability to work in changing, fast paced, deadline-oriented environment
  • Customer driven with a focus on providing outstanding customer service
  • Ability to take ownership of a situation at all times and know when to intensify issues as required
  • College and/or university degree would be an asset

To Apply:

Please click Apply Online or submit your resume by email to:

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