Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutio
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Consultant, Product Management – Technical-1 Overview Mastercard Donate ensures a seamless and safe way for all cardholders to integrate giving into their daily activities. The product suite enables cardholders to make donations in a variety of ways – with every purchase, via social media, one-time donations (disaster response), or schedule regular recurring donations to a heartfelt cause. Mastercard’s cause marketing solution connects financial institutions and their cardholders to a global community for good . Engineering team is centered in Pune, India . Product Manager – Technical is a critical member of the program leadership team . The Donate platform is an important part of Mastercard’s Strategic Growth program aimed at driving humanitarian betterment Role . Co-owns the vision for roadmap and feature releases with business partners derived from business needs, market opportunities, and technology trends . Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap . Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements . Collects and shares user stories with engineering teams . Collaboratively defines release goals for the platform and prioritizes candidate features according to business and platform value . Makes trade-off recommendations on platform product features . Identifies gaps and charters new platform capabilities as required . Makes use of and contributes to research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product . Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product . Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests . Coordinates requirements with interdependent teams . Reviews product demo with the development team against acceptance criteria for the feature set . Stays aligned with GTM plans for the feature set . Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership . Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature . Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues . Develops and implements new metrics into measurement techniques works with development teams to develop reports to monitor them . Owns and manages product documentation enables self-service support and/or works to reduce overhead . Identifies feature risks from business and customer feedback and in-depth analysis of operational performance shares with senior leadership . Establishes a network within the organization begins to build internal and external networks . Mentoring team members . Assists with candidate selection and onboarding All About You . A record of successful delivery of software applications as an individual, team leader, product manager, solution architect or analyst . Excellent collaborator and communicator with all levels of management . Problem solver and solution-seeking approach . Ability to build rapport while influencing outcomes . Understands the full SDLC – SAFe experience is preferred . Knowledgeable – possessing the technical knowledge, market knowledge, and other specialized knowledge of the team’s problem domain . Team player . A technical background with some software development experience preferred . Agile Scrum experience . Computing degree Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.