CRM & Marketing Automation Specialist

Enablon, a Wolters Kluwer company, helps create a better world by making organizations responsible, productive, and safe through innovative technology. Enablon is leader in Integrated Risk Management (IRM), Operational Risk Management (ORM), Environment Health & Safety (EHS) & Sustainability Software with millions of users in 160 countries.

Enablon is a global company with headquarters in Paris, The Hague, Chicago & Melbourne and gathers more than 700 employees around the world.

The CRM & Marketing Automation Specialist will support the implementation, and coordination of omnichannel marketing campaigns to transform how we talk to our community through data-driven, segment-centric marketing.

You will require exceptional project management and data analytics skills. Your role will take an analytical approach to problem solving and will communicate marketing activities KPI’s and results in a clear, data-driven manner.

To achieve our business objectives through marketing, the CRM & Marketing Automation Specialist will partner globally with the marketing, inside sales and sales teams to provide visibility on key marketing insights. Bring your Marketo expertise, marketing automation and campaign execution experience to become a key part of our marketing operations. This is an excellent opportunity to take your career to the next level and learn a ton along the way.

Roles & Responsibilities :

General

Responsible for daily hands-on work including email builds/sends, landing pages, dynamic content, A/B tests, list imports, and database management.

Build and manage global campaigns in collaboration with internal teams.

Optimize campaign process and tools in place, and research & benchmark new tools that can be beneficial for the business.

Grow the number of quality leads and sales pipeline driven by global activities aligning to specified quarterly targets and goals.

Analyze, track and project manage all marketing campaigns.

Stay informed on evolving marketing automation platforms and capabilities in the MarTech ecosystem.

Email Campaign & Deployment

Strategize, build, test/QA and launch email marketing campaigns including nurture flows, ad-hoc campaigns, and operational communications.

Implement and coordinate email marketing campaigns, produce and maintain email templates, ensuring consistent A/B testing experiments.

Improve and optimize our CRM touchpoints (ex. Open rate and CTR for email). Work with the Content and Ops team to create the right content.

Partner with marking team members to determine goals, KPIs, audience segments, cadence, and creative for each campaign.

Make recommendations with goals to optimize the delivery and cadence of communications.

Customer journey & Nurturing

Lead the development and execution of customer journeys and automation strategies within Marketing Automation Platforms.

Develop and implement a nurturing strategy aimed at funnel progression (from lead to customer).

Develop and optimize the lead scoring and qualification strategy in Marketo.

Programs, Templates & Workflows

Review email templates usage and layouts for driving desired conversion results.

Collaborate with the rest of the marketing team in conceiving and launching campaigns, including creating landing pages and webpages.

Collaborate with the sales team to ensure the smooth marketing lead processing and follow up, also by maintaining the Marketo/Salesforce integration.

Data & Reporting

Maintain and optimize email subscription status in compliance with all necessary email regulations including GDPR and CCPA.

Oversee data integrity & hygiene of the CRM and marketing database (cleanliness, completeness, duplicates).

Produce and maintain key marketing reporting dashboards to measure marketing the impact on pipeline build.

Education & Experience :

·Master’s degree in marketing, business, communication or equivalent.

·At least 2 years’ experience required. Preferably running B2B integrated marketing programs.

Tools

Marketo Certification (preferred)

Salesforce (preferred)

CMS: WordPress & Sitecore

Confluence

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Skills

Fluent English speaker.

Excellent interpersonal, written, oral and presentation communication.

Proactivity, Strong initiative, self-motivation.

Strong project management capabilities.

Technical, logical and analytical skills.

Comfortable in a fast-paced environment and attention to detail.

Strong interpersonal skills: demonstrated ability to work collaboratively with a wide range of individuals at all levels of the organization.

Comfortable working in a fast-paced environment.

Must be flexible to handle multiple tasks, meet deadlines, take direction from multiple people, and handle pressure in a positive manner. * Able to communicate clearly across a global organization.

Wolters Kluwer

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