Customer Care Manager

Persyaratan

usia maks 36 tahun

Pendidikan minimal S1 semua jurusan

IPK minimal 3.00

Memiliki pengalaman sebagai assistance manager customer care / contact center minimal 2 tahun atau sebagai manager customer care/contact center minimal 1 tahun.

Memiliki pemahaman operasional contact center.

Tanggung Jawab

Monitor team operasional contact center

Maintain reporting KPI, SL,AHT dan performance operasional contact center.

Membuat strategi operasional contact center berjalan sesuai dengan SOP.

Dapat bekerjasama dengan team dan memberikan arahan kepada supervisor dan team leader operational contact center dapat berjalan dengan baik.

Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

Tentang Perusahaan

PT MitraComm Ekasarana was established in 1999 as a sister company of Phintraco Group, with office located at The East Building 15th Floor, Jl. Lingkar Mega Kuningan Kav. E3.2 No. 1, Jakarta 12950, Indonesia. By the end of 2006 PT MitraComm Ekasarana enlarge its business with a new unit named Contact Center Division to provide Contact Center Outsourcing, Manpower Outsourcing, Contact Center Training, Premium Video Contact Center, Business Process Outsourcing and Hosted Contact Center

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