Customer Operations – Knowledge Management Specialist (based in Jogja)

Job Descriptions:

– Develop education content that would be used as a basis of various content such as articles, videos or slides for our eKB & Help Center

– Coordinate with all Shopee stakeholder from various level and department to monitor production of material

– Ensure all materials are published in timely manner

– Able to conduct small briefing session for Customer Operations

– Involved in handling issues and bugs

Requirements:

– Min. Diploma degree from any major

– Min. 1 year experience in CS area

– Driven and proactive

– Excellent communication capability

– Strong analytical and problem-solving skills

– Good team player, can work under pressure

– Willing to work in a shifting schedule

Shopee

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