Customer Service Agent Semarang

Job Description:

• Response both of customer’s inquiries or complains from various channels such as CALL, EMAIL, CHAT, Whatsapp and others.
• Do confirmation call or e-mail to support our operational and any related department.
• Provide excellent service customers by paying attention to friendliness, willingness to help, and following the SOP.

Requirements:

• Min. D3 majoring Economic or Communication
• Willing to work shift (night shift) and work on holiday (including Hari Raya)
• Target and customer oriented
• Good in English skill especially for writing and listening (passive)
• Expert and familiar using computer
• Prefer has 1 year experience in Customer Service field
• Willing to be assigned in Semarang Kota (warehouse Semarang)
• Good analytical thinking.

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