We need Customer Service officer to attracts potential customers by answering product and service questions; suggesting information about other products and services.


– Proven customer support experience

– Track record of over-achieving quota

– Strong phone contact handling skills and active listening

– Familiar with CRM systems and practices

– Customer orientation and ability to adapt/respond to different types of characters

– Excellent communication and presentation skills

– Ability to multi-task, prioritize and manage time effectively

– High school diploma or equivalent; college degree preferred

– Fluent in English, Chinese is a plus point

Tanggung Jawab

– Open and maintain customer accounts by recording account information

– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

– Maintain financial accounts by processing customer adjustments

– Recommend potential products or services to management by collecting customer information and analyzing customer needs

– Prepare product or service reports by collecting and analyzing customer information

– Contribute to team effort by accomplishing related results as needed

– Manage large amounts of incoming calls

Disclaimer: melamar pekerjaan di tidak dipungut biaya

Tentang Perusahaan

Karir Komunika Pratama

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