Job Desc
– Perform Sales and Delivery Order Management tasks
– Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
– Support Credit Management, Billing and Accounts Receivable Follow-up
– Manage Master Data maintenance process to ensure effective order management
– Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions- Support implementation of business rules related to customer order management process
– Provide order status report and monitor customers’ order placement against sales forecast
– Capture market intelligence from daily interaction with customers and share with the business as appropriate
– Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team
Requirement
– 3 years’ experience as customer service
– Good communication skills
– Good knowledge SAP and processing orders
– Quick responsive for handling complaint and monitoring order status.
– High motivated and ownership
BASF
