Customer Success Associate (Glints Academy)

Our Mission

At Glints, we are building The #1 full-stack tech-enabled career development and human resource ecosystem in Greater Southeast Asia. Our product offering spans across early career discovery, continuous skills development, and tech-enabled local and cross border recruitment.

Glints’ Growth Story by Numbers

We used a tech-enabled approach to connect 1 Million+ candidates to their next dream opportunities, supported 30,000+ companies find great talent, achieved double-digit enhancements in recruiter efficiency, and raised US$10M+ from the best venture investors in Asia.

We’re on the look for a Student Success Associate to join our Glints Academy team to help grow that mission in Asia.

How You Can Make Greater Impacts

Student Success Associate will be heavily involved in creating a good students experience and ensure all students’ issues are properly addressed and resolved to improve the graduation rate and student satisfaction rate.

What You’ll Be Doing

Assisting the students in fulfilling their requirements and daily activities.

Increasing students’ satisfaction rate on the program and class they participated in.

Improving engagement rate by maintaining activity participation and evaluation response rate.

Solving the students’ problems and providing insight on issues that students’ are facing on weekly basis.

Requirements

Has 1-2 years of experience in customer success/customer relations/customer support field.

Able to write and communicate well in English

Customer-oriented and passionate in solving customer’s problems

A good listener

Effective written and verbal communication skill

Basic data analysis skill

Since we’ve started, we’ve had a clear mission: realizing human potential. We empower people to build their dreams by helping them hire the right people. Also, we help people join the right rocketship that will improve their lives. We have impacted many lives but there’s still plenty to do and we can’t do it alone.

Learn more about us here:

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