Guest Services Executive

Job description:

JOB DESCRIPTION Job responsibilities:-

» To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service tasks.

» To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

» To read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up.

» To determine everyday room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request with regard to room type, non-smoking, extra bed, etc.

» To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers.

» To assist the Guest Services Manager to handle complaints of guests and to provide service recovery.

Requirements:-

» Positive work attitude and team player.

» Good communication and public relations expertise.

» Must be able to execute 3-rotating shift.

WORK LOCATION View larger map / directions View larger map

Address 323 Alexandra Road Singapore 155972

COMPANY SNAPSHOT

Average Processing Time More Than 2 Weeks

Registration No. 53253790D

Industry Hotel/Hospitality

Website http://www.parkhotelgroup.com/en/alexandra

Facebook Fan Page https://www.facebook.com/ParkHotelAlexandra/

Company Size 51 – 200 Employees

Working Hours 5-days work week (Administrative) 6-days work-week (Operational)

Dress Code Uniforms will be provided for operational employees

Benefits Medical, Dental

Spoken Language English

COMPANY PHOTOS »

»

COMPANY OVERVIEW Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.

WHY JOIN US? Park Hotel Group is one of the fastest expanding hospitality groups in the Asia-Pacific. Central to the on-going success of Park Hotel Group is its philosophy of providing Loving Hospitality in its hotels.

The Group adopted Discover Love as its brand slogan as Information technology believes that true hospitality begins with service delivered with love and passion.

We take pride and care in what we do and find joy in giving our best to all. If you share our passion for service , we invite you to join us .

Discover your passion. Discover Love.

Skills: A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from ch…A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from ch…JOB SCOPE Be customer centric with internal and external guests via all communication channels Deliver high touch experience that is aligned with Company Service Strategy to all…
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