Hospitality Training Specialist – Service Optimization (Hotsos Trainers)

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together.

Hospitality Consultant

Amadeus Hospitality is seeking a Hospitality Consultant based in the Singapore office. The Hospitality

Consultant acts as a business consultant to clients advising on the best utilization and customization of

products, as well traveling to implement our software solutions all over the globe. Travel assignments

can range from 3 days to 3 weeks, both domestically and internationally and require an independent,

take charge type attitude, as well as the ability to communicate concepts accurately and effectively;

oftentimes in multiple languages. While in the field, the Hospitality Consultant will be responsible for

interacting with different departments within the hospitality business, from a housekeeper to a general

manager.

Duties and responsibilities:

Customer Support

 Resolve support calls for customers

 Create and close cases in Salesforce (company CRM)

 Log all calls and communication into Salesforce

 Escalate calls to Second Tier Support as required

 Participate in 24/7 Support on a rotating basis

Onsite Deployment and Training

 Analyze customer operations and consult on best practices using Service Optimization

Software

 Utilize only approved Service Optimization training materials in training classes

 Introduction and Exit interviews with executive staff

 Adhere to travel policies and travel schedules provided by the Project Manager

 Communicate back to Project Manager if any issues arise during the engagement

 Evaluate the potential for innovation in the field using additional Service Optimization products

as well as integration through third party vendors (Building management systems, lock

systems, etc.)

 Submit trip and expense reports in a timely manner following the guidelines

 Stay current with product updates and procedures

Qualifications:

The ideal candidate must:

 Well versed in all areas relating to the hospitality industry

 Possess excellent communication skills

 Have the ability grasp new concepts easily and convey those concepts to others

 Have the ability to travel domestically and internationally

 Have at least a Bachelor’s degree in a related field, at least 2 years-experience in the

hospitality industry

 Have advanced to expert level proficiency with Microsoft Office products

 Proficient in English and Mandarin at a minimal, additional language capability such as

Cantonese and Malay is an added advantage

Experience with the following is a plus:

 Microsoft DOT NET Applications and Framework

 JAVA

 Microsoft Project

 Microsoft Visio

 Microsoft TCP/IP Networks

 Micros OPERA

 Micros Fidelio

 Agilisys LMS

 Springer Miller SMS

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes. Description Job Description 1. Quality Assurance Specialist Job Description Reporting to QA Supervisor Objective of Role This position is part of the Quality Assurance tea…Sephora Singapore is looking for a Senior Training Executive to plan and execute comprehensive and engaging trainings to share and educate our cast members on the latest offerings …Location: Changi Airport – CG2 * Job Types: Full Time Timing/Shifts: 6 Day Week UP TO $ 2400 / month Job Title: Management Trainee Department: Operations Reports to: Store …
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