ISC Customer Care Supervisor

ISC Customer Care Supervisor | Indonesia | req74372

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

YOUR ROLE

You will be supervising, directing + optimizing your local International Supply Chain (ISC) customer care team to to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities to ensure customer satisfaction and service delivery in line with global ISC standards.

YOUR RESPONSIBILITIES

  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders to establish + strengthen operational relations with customers.
  • To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
  • To ensure complete + correct customer contact data, service data + changes in Kuehne Nagel systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
  • To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
  • To drive continuous improvement of processes + controls to improve service levels + efficiency.
  • To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
  • To ensure delivery against all financial targets + strategic objectives across International Supply Chain.

YOUR SKILLS AND EXPERIENCES

  • Strong leadership skills
  • Strong focus on customer + stakeholder relationships
  • Possess good time management
  • Having knowledge of operations
  • Good communications

GOOD REASON TO JOIN

ABOUT KUEHNE+NAGEL

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

+62 21 29783108

knjkt.hr@kuehne-nagel.com

Kuehne + Nagel

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