IT Service Desk Agent

IT Service Desk Agent | Estonia | req65788

At the IT Service Desk, you will support our colleagues around the world by taking care of different aspect of the IT world at Kuehne+Nagel.


IT Support at Kuehne + Nagel is more than just solving technical problems. In an international environment, you will be valued as a competent consultant in all technical matters – because your support ensures that our IT operations run efficiently. Become a part of this exciting department and get to know the cosmopolitan culture of Kuehne+Nagel!


  • User support in the scope of problem solving, solution finding and technical support
  • 1st Level IT Support with incidents, service requests and changes
  • Identification, categorization and documentation of tickets according to predefined workflows
  • Coordination with other technical departments for rapid error analysis and problem solving
  • Remote installation of client software and peripherals
  • Manage user accounts and rights in Microsoft Active Directory according to IT security policies and standards


  • Preferably basic knowledge of MS Active Directory and MS Exchange as well as Win7 and Win10
  • Knowledge of ITIL is advantageous
  • Very good English. Arabic language skills of benefit
  • Good service orientation and communication skills
  • Available to work from Sunday to Thursday


We are one of the leading logistics companies worldwide and constantly achieve growth. Not least of all this is led by our employees who make the difference! We want to make sure that you feel comfortable with us, which is why we encourage open communication as well as reliable guidance through your leader. In general, we want you to feel good and with us, you can enjoy corporate benefits like supplemental health insurance, company pension scheme and employment benefits to encourage capital formation.


With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.


Ramona Kobor

+49 151 441 47 430

Kuehne + Nagel

Apply Now


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