Regional Head of International Medical Network


  • Define, structure, optimize and animate the team of local IMN managers in the region
  • Ensure representation of the IMN department with Regional and Central teams.
  • Ensure the selection, development and co-ordination of a network of IMN qualified and contracted medical providers throughout Asia region
  • Roll-out and monitor the yearly objectives (Target Letters with performance follow up)
  • Manage provision of best quality medical care and quality of service from providers
  • Develop market knowledge in order to ensure services are being sourced at best possible price to company clients through approved providers
  • Support all Line of Businesses requiring IMN & Network expertise, including:
  • the roll out of company IPMI “Network of Network” strategy
  • the support to company Health Offers (such as corp. mobility, cross-border)
  • the implementation of customized network based on ad-hoc client ‘requests
  • Support the integration between company and subsidiaries
  • Driving the Network integration roadmap
  • Supporting the building of the regional medical hub, representing IMN expertise.
  • Management:
  • Represents the IMN department at the regional & global level with all stakeholders. This includes the liaison with the operations, the medical director and the Sales communities as well as the ability to escalate major issues and seek for resolution of problems,
  • Lead & coordinate the team of local network managers: including management of regional IMN monthly conference, annual regional IMN seminar, and global IMN communication.
  • Contribute to local IMN manager recruitment, retention, training, and coaching and performance management as appropriate.
  • Define and implement the yearly Regional Target Letter with precise objectives for the development of the IMN in the region and assign network development requirements to local medical network teams (including both direct provider relationship and Third-Party Administrators)
  • Administer the regional travel budget and arbitrate providers ‘audit priorities.
  • Consolidate, analyse and report on IMN performance on 4 key missions at Regional level: including compliance to quality controls, cost containment, orientation and on time payment to providers.
  • Build the Network:
  • Ensure & supervise selection, credentialing, contracting of the required IMN providers in the region according to international needs, in terms of provider types, coverage of locations, specialties and client requests.
  • Drive the “Network of Networks” strategy at the Regional level integrating key domestic/local networks into International Medical Networks in line with company IPMI needs, with a specific direct responsibility on Malaysia IMN development.
  • Ensure Cost Efficiency:
  • Set procurement targets and key deliverables – including Regional IMN Strategy & Roadmaps.
  • Report monthly and ensure quarterly concrete progresses on cost-containment objectives.
  • Engage with finance department to ensure alignment and resolve issues regarding payment lead-time, provider negotiations, and orientation savings.
  • Upon request, support in identification and resolution of fraud/leakage issues with Finance and Risk teams
  • Support the Business
  • Support Regional Sales teams in liaison with central teams by providing them all global medical network information needed to promote IMN.
  • Contribute to regional or global tenders by providing all required network information at global and regional level. This can include supporting Sales in client meetings.
  • Identify regional business/client requirements in terms of IMN and escalate them to IMN Direction
  • Design & build customized IMN for specific clients & support the roll-out of large contracts. This includes but not limitative to the following networks: Elite, Japanese cashless, IPMI dedicated networks.
  • Quality & Knowledge Management:
  • Responsible for information sharing, monitoring of quality and CTY software.
  • Roll out Group quality management standards & processes and ensure alignment in the countries: including training, credentialing, site visits, quality follow up
  • Ensure training and coordination of local medical network managers in the region, including provision of training material & tools, Group standards, templates, contracts.
  • Conduct internal controls & tests to ensure quality standards are being used to ensure compliance/enforcement with Group procedures
  • Ensure medical network transcription into the global medical provider database CTY, and its usage in offices in the Region
  • Supervise knowledge sharing is conducted by Local IMN network managers in CTY – including update of new provider and updates on existing ones, detailed provider profile, contracting and pricing information, credentials, etc…
  • If requested, provide regional network description in terms of provider count, profile, pricing, etc… and network requirements to central teams
  • Integration Support
  • Lead the Network comparison and integration roadmap between company and subsidiaries. This includes setting the base of our joint network in Asia in terms of contracting, branding, account management strategy as well as setting up the regional team.
  • Set the strategy for the selected joint-network in terms of account management allocation, country allocation, targets foreseen in terms of quality and costs.
  • Support the Medical Hub building, representing IMN expertise with a focus on Air Ambulance, activation of selected providers ( = support to active orientation) and training of the Operations and medical staff on IMN


  • People management:
  • People management skills: role involves direct management of local IMN managers
  • Achieve results through internal & external partners – without hierarchical relationships with them
  • Working with partners in a global multi-cultural environment
  • Leadership skills
  • Leadership skills: including ability to represent the company vis a vis medical providers, lead negotiation with providers, obtain favourable terms, ensure internally on time payment to providers in the region
  • Technical (IMN) Skills:
  • Negotiation skills & Relationship management with key providers
  • Knowledge & experience in Assistance Operations
  • Project Management skills: including multi-country teams & contract deployments
  • Marketing & Partnership: knowledge of competition, fees, healthcare system
  • Finance & Cost Management Skills:
  • Analytical skills
  • Understanding of Dashboards & performance reports (incl. SLAs)
  • Communication Skills:
  • Capacity to manage concurrent expectations of several stakeholders
  • Reactive in coordinating information needs of Central, Regional & Local teams
  • Others
  • IT Skills: Excel (including pivot tables), PowerPoint, internal IMN tools (CTY, Webcorp)
  • English: ability to speak & write in English to international stakeholders

Management: Represents the IMN department at the regional & global level with all stakeholders. This includes the liaison with the operations, the medical director and the Sa…Management: Represents the IMN department at the regional & global level with all stakeholders. This includes the liaison with the operations, the medical director and the Sa…Responsibilities To adhere to the departmental protocols set forth by the Head of BU in achieving the company objectives. To ensure that all designated functions are executed p…
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