Remittance Customer Success

As a Remittance Customer Success, you will be in a fast-paced team that provides our Remittance customers with undivided attention and care. Most of our Remittance customers are whales and you will be ready to take on any issues or inquiries that our customer’s raise, work to prevent fires and sooth our customer’s frustrations. Every day you will solve different puzzles, so no day will be exactly the same. At Xendit we believe that our customers are the most important stakeholders – so this role is crucial to Xendit. You’ll surface important customer insights and feedback which will help us to continuously improve our products and build new ones! You will be in close coordination within the technical department, and be exposed to all the product teams and customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers’ pains, solve them, and get satisfaction from our customers’ compliments!

Outcomes * Interact with multi-region whales customers through in day to day basis

• Solve customer first

• Attending to our customer’s needs, requests, and problems
• Ensuring to communicate the problem and how to solve it
• Showing empathy to ensure customer satisfaction
• Raising awareness of issues or problems to other team members
• Manage Remittance customers and their issues / inquiries make sure we solve them
• Identify and initiate changes to help scale up our operations
• Take on projects to improve the team
• Responsible for internal and external docs creation for Remittance
• Do whatever it takes to make Xendit succeed

You may be a good fit if

• Have experience in Remittance / Banking / Fintech industries is a bonus
• Strong English, able to speak Chinese is a bonus
• Communicate well and structured with customers and across teams
• Enjoy the puzzle of solving open-ended problems; you have a great analytical and critical mindset
• Are ready and willing to be rostered on for nights and weekends – shift work doesn’t phase you
• Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
• You’re self-motivated, you don’t need micromanagement and is willing to learn on your own
• You’re goal oriented and able to pursue objectives consistent
• You’re able to show empathy and provide calm-responses to our customers to win their confidence

Xendit

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