Senior Customer Success Specialist


  • Jakarta

  • Permanent

  • Full-time
  • Develop expertise in the Nimbly digital platform
  • Conduct client product training sessions
  • Work with clients and internal business partners to gather project requirements and coordinate with technical support to ensure setup and implementation of products meet client expectations
  • Respond to client inquiries, requests and coordinate with internal business partners to ensure client satisfaction
  • Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
  • Analyze assigned accounts, identify main decision makers to determine growth areas, and create and assign those opportunities to the appropriate salesperson
  • Ensure department metrics are achieved including goals for client satisfaction and revenue
  • Analyze, design, and implement new processes and procedures to maximize efficiencies
  • Achieve high rate of renewal across assigned customer base
  • Train new success specialists


  • Apply Now

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