Xplore Job Offer:Business Support (Senior) Specialist (f/m/d) for 3rd Party Governance

Requisition ID: 297143

Work Area: Customer Service and Support

Company: SAP Deutschland SE &Co.KG

Location: Walldorf is preferred. Other SAP locations in Germany like Hamburg, Berlin, Eschborn, Ratingen, Hallbergmoos, etc. are also possible.

Expected Travel: Up to 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Customer Business Support 3rd Party Governance Team ensures compliance for 3rd Party purchase of the Customer Success Board Area. In this role, you align and work closely with the Business Stakeholders as well as with the Global Purchasing Organization.

Responsibilities include also the following:

  • Create and Maintain Fieldglass (FG) Work Orders for billable Services business for assigned countries
  • Closely work with the Business Stakeholders to collect the necessary information
  • Collect Proof of Services for delivery Milestones
  • Closely work with the “Transactional Compliance Team” to validate the Proof of Service
  • Ensure compliance regarding the assigned tasks
  • Run monthly report to check FG Work Order Portfolio
  • Ensure FG Work Order is in sync. with the related Sales Order
  • Ensure Supplier Due Diligence has been conducted and completed; if not, triggered if applicable
  • Monitor Interface Fieldglass/ ISP (SAP ERP backend) to ensure staffing is provided on the Sales Order
  • Guide Business along the 3rd Party process
  • Work with Supplier and Business in case of disputes
  • Provide Feedback and propose process improvements
  • Ensure process / tool changes are communicated within the assigned countries/ areas of responsibility
  • Work with the process Owners to further harmonize the processes for the different LoB´s


  • University degree (Bachelor as entry level) or comparable experience.
  • 3+ years of professional working experience in sales support or services operations roles or procurement roles.
  • Deep understanding of 3rd party related process and tools.
  • Good understanding of data protection related topics.
  • Ability to quickly understand the business and take ownership of the assigned tasks.
  • Experience in delivering high quality under deadline and in complex environments.
  • Good understanding of SAP Services Business processes.
  • High Level of integrity and ethical approach.
  • Fluent English language skills are mandatory.
  • In addition: Fluency in one of the required languages: Russian, Chinese, Spanish and/or Portuguese
  • Background in accounting or finance services is a plus
  • Experience using SAP’s ERP system and SAP Fieldglass is a plus


The Customer Business Support (CBS) is part of Global Services Operations in the Customer Success Board Area. The CBS teams acts as ONE operational backbone to support our Services business in Deal Execution and Delivery Operations.


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

The key to SAP’s success? Our people.

We grow. We lead. We innovate – together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It’s in our DNA.

At SAP, innovation is more than just developing top-notch software – it’s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them – at SAP.

Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged – and working towards their individual career goals.

There’s more to it than coding.

Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That’s why we introduced the Hasso Plattner Founders’ Award – the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy.

Driven by innovation.

SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple – software must be hyper-personalized, modular in nature, and support outcome-based business models.

Not all heroes wear capes.

The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages – and bring their own unique to the table.

Business Support (Senior) Specialist (f/m/d) for 3rd Party Governance

Facility: 297143

Posted Date: Jul 15, 2021

Work Area: Customer Service and Support

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 – 10%


Walldorf, DE, 69190


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